It’s not easy helping your student carve out their own place in the world, especially when that means moving into their own apartment. At Crash Pads I and The Hangar, we strive to make navigating this uncharted territory as transparent, simple, and smooth as possible. We are here to help and would be happy to provide you with the answers you are looking for!
FREQUENTLY ASKED QUESTIONS
Tell me more about your professional management & maintenance teams.
Elevate takes great pride in its communities. Our teams are available for your student 24/7/365 and are just a phone call away. Our company specializes in student housing and trains our team on how to effectively and properly respond to any situation that may arise. Our local property managers are supported by leasing, business, and maintenance personnel along with our professionally trained student staff. Many of our offices and staff are on-site and we have expert maintenance ready to assist your student with anything we can!
What do I need to know about Individual Leasing?
With Individual Leasing, you are only responsible for your contracted payments. Unlike a traditional or joint lease, if a roommate moves out or fails to pay rent, it does not impact your contract or the payments you make. An individual lease makes it easy to manage your own accounts and responsibilities.
What is a term lease?
Our contract is a term lease, which means that the contract is signed for a total lease fee, not a monthly generated number. Monthly payments are installments of the total lease fee, each payment will be one-twelfth of the total lease fee. This means that we do not prorate the monthly payment amount based on the number of days in the month, each payment is a fraction of the total lease fee.
When is my rent due?
Rent is always due the 1st of the month. You can pay up front (due August 1st), in semester installments (due August 1st and January 1st), or in twelve installments (due August 1st and on the first of the month for the next 11 consecutive months).
How can I keep up with my student’s account?
All of our leaseholders will be given access to our online Resident Portal which will help in managing things. You can pay rent online with a credit/debit card or with an ACH account to set up one-time or recurring and automatic monthly payments. You can also submit work orders and check on the status. There is also a Community Board for communicating and connecting with other residents with similar interests or contacting the Leasing Office.
What if my student does not have roommates?
No worries. If you apply for a bedroom without roommates in mind, we will fill the remaining beds in the apartment for you! A lot of our residents are new to the area and haven't already made friends in the area. We offer a customized roommate matching service to match our residents with the best possible match. We evaluate study habits, area of study, age range, and living habits along with an in-depth questionnaire every applicant fills out on their application as a part of this process. Co-ed arrangements will only occur by request or by designating a preference for co-ed living.
What if my student already has a group of friends they want to roommate with?
Residents are certainly encouraged to apply and live with their friends. If you have desired roommates, provide their name on the application and we'll make sure the match is made! Each member of the group would still need to submit their own application and sign their own lease. Co-ed arrangements will only occur by request or by designating a preference for co-ed living. We will fill the remaining beds in the apartment for you!
Can my student bring a pet with them?
Yes! As one of the few pet-friendly communities, we proudly allow (and love) our furry friends and want you to bring them with you! Each apartment is allowed to have a maximum of 2 pets with a max weight of 40 lbs. Breed restrictions do apply and the list can be obtained from the leasing office. There is a $150 non-refundable pet registration fee and a $200 refundable deposit required prior to your pet moving in.
Is renter’s insurance required and why?
We currently do not require renter’s insurance but we HIGHLY encourage you to secure a policy as we are not liable for your belongings or property. Renter’s insurance policies are generally reasonably priced and typically run from $8-$13 per month and would cover replacement costs for your personal property & belongings. Please check local agencies, your homeowner’s policy, or contact the office for a preferred vendor.
Does my student have to leave during school breaks?
Unlike the dorms, our student housing does not require residents to vacate their apartments during school breaks.
Does my student need a parking permit?
Yes - parking is by permit only. Please stop by the office for more information and/or to snag your tag!
Are the apartments fully furnished?
No, furniture is not included but is available for lease for an additional monthly fee. Our furniture package includes both bedroom furniture and living room furniture. You can also choose to bring your own furniture.
What furniture is provided?
All apartments come with major kitchen appliances. You can choose to lease furniture for an additional monthly fee. The bedroom furniture includes a full-size bed frame & mattress, a nightstand, and a desk & desk chair. The living room furniture includes a couch, accent chair, coffee table, and 2 end tables. A kitchen table & 4 chairs are also included.
How much does it cost to lease furniture?
The monthly cost for a 1 bedroom unit is $75 and includes the living room & bedroom furniture. The monthly cost for a 2 bedroom unit is $100 and includes the living room & bedroom furniture for both bedrooms.
What do I need to bring to my new apartment?
You will need to bring bedding, linens, shower curtains, towels, cleaning supplies and personal items. We suggest communicating with your roommates (once assigned) to decide who will bring common area items such as TV's, decorations, kitchenware, and living room furniture (if furniture rental is not added).
What do I do about utilities?
Gas, water, sewer, and trash are included with the quoted rental payment. Electricity is already set up for each apartment and a utility cap is applied.
What is a utility cap?
A utility cap is the amount of money our community is going to cover each month for your electric bill. Once that limit is reached, the rest of the bill will be added to your rent for you to pay directly to the Leasing Office. Please contact the office for more information regarding the utility cap.
Are wifi/ internet services included?
All apartments are equipped to be set up with an internet provider. You will be responsible for securing service directly through a provider. Payments will be made directly to the provider and not the Leasing Office.